Refund policy

Effective Date: August 19, 2024

At Rayon by MR , we strive to ensure your complete satisfaction with our products. If, for any reason, you are not entirely happy with your purchase, we are here to help.

How to Initiate a Return or Exchange

Contact Us: To start a return or exchange, please reach out to our support team through our website’s contact form or email us at return@rayonbymr.com. Include your order number, product name, and reason for the return or exchange.
Shipping the Item: You will be responsible for the shipping costs of returning the item. We recommend using a trackable shipping method to ensure the safe arrival of your return.
Inspection & Approval: Upon receiving your return, our team will inspect the product to confirm it is in its original, unused condition. Once the product passes inspection, we’ll process the return or exchange.

Return Shipping Costs

Customer-Paid Shipping: The customer is responsible for the cost of shipping the item back to us. We do not reimburse shipping fees unless the return is due to an error on our part (e.g., wrong item sent).

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Timeframe: You must request a refund within 14 days of receiving your order.
Condition of Products: The product must be unused, unopened, and in the same condition that you received it. The product must also be in the original packaging.
Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

Certain items are non-refundable, including:

Products that have been opened or used.
Products not in their original condition, damaged, or missing parts for reasons not due to our error.
Products purchased on sale or with a discount code.

3. How to Request a Refund

To initiate a refund, please follow these steps:

Contact Us: Send an email to info@rayonbymr.com with your order number, the product you wish to return, and the reason for the return.
Return Authorization: Upon approval of your return request, we will provide you with instructions on how to return the product.
Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Eligibility for Returns & Exchanges

Unused & Unopened: Products must be unused and sealed in their original packaging to qualify for a return or exchange.
Return Window: Requests for returns or exchanges must be initiated within 10 days from the date of product delivery.

4. Processing Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@rayonbymr.com.

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@rayonbymr.com.

6. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us immediately at info@rayonbymr.com with details and a photo of the damaged or defective item. We will arrange for a replacement or a refund.

7. Cancellations

If you wish to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been shipped. If the order has already been shipped, it cannot be canceled, but you may return it for a refund according to the guidelines outlined above.